If you receive a defective, damaged, or incorrect item, we are happy to take responsibility and exchange it for a new one. Please notify us within 7 days of receiving your package. Kindly send photos or videos showing the issue to our team for verification. Please note that the item must be unworn, unwashed, and in its 100% original condition with all tags and packaging intact.

Most of our items fit true to size, so you can order your regular size. However, if you prefer a looser, oversized fit, we recommend sizing up one size. For the most accurate fit, please refer to the detailed Size Chart provided on each product page.

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We gladly accept size exchanges within 7 days of receiving your order. The item must be in perfect condition, unworn, unwashed, and with all original tags and packaging completely intact. To process a size exchange, please contact our support team to check stock availability.

Cotton: We recommend washing in cold or room-temperature water to prevent shrinking. Avoid tumble drying on high heat. Hang dry in the shade or a well-ventilated area, and iron on a medium to high heat setting.

Denim: To preserve the color and fit, always turn your denim inside out before washing. Wash in cold water and avoid using a tumble dryer. We highly recommend washing only when necessary to maintain the natural fade and texture of the fabric.

Polyester: You can machine wash on a standard or delicate cycle. As polyester is quick-drying and wrinkle-resistant, avoid high-heat ironing. If ironing is absolutely necessary, use a low heat setting to prevent the fibers from melting or losing their shape.

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Yes, we offer international shipping. The shipping rates are calculated based on the total weight and quantity of the items, as well as the destination country. To get an accurate shipping quote, please contact our customer service team via Line @nwlbkk / IG nwl.bkk with your desired items. Our team will gladly calculate the exact shipping cost for you before you proceed with your order.

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At this time, we currently do not offer alteration or hemming services for our customers. To ensure the best fit, we highly recommend reviewing the detailed Size Chart provided on each product page before placing your order. If you need any assistance or recommendations regarding sizing, our team is always happy to help!

To maintain our product quality standards, all sales are final. We strictly do not accept returns or exchanges. The only exception is if the issue is due to our error (e.g., you received a defective item, or the wrong model/size was shipped). In such cases, please contact our team with photo or video evidence with 7 days of receiving your order. We will gladly take responsibility and arrange a replacement for you at no additional cost.

Yes, we offer express delivery services. All express orders are dispatched directly from our location in Rama 2 (delivery fees are calculated based on the actual distance). If you would like to request express delivery, please contact us exclusively via Instagram Direct Message (DM) nwl.bkk to check availability and get a shipping estimate. Our team will be happy to assist you!